What It Takes

What It Takes

Don’t Major in the Minor

By Callie Oettinger | Published: December 6, 2013

“Don’t major in the minor.”

Mellody Hobson said it, but I’ve thought it these last few days, since watching Jeff Bezos on 60 Minutes this past Sunday.

In case you haven’t heard, Bezos unveiled a prototype for package-delivering drones at the end of the interview. Without missing a beat, the character-bashing, Jeff-Bezos hating, Amazon-vilifying tribes descended, with articles and comments from one site to the next.

They majored in the minor.

I’m not saying that the drones weren’t newsworthy. They were—and I saw mentions pop up in everything from Outside Magazine’s site to Waterstones’ blog. And I’m not saying that Amazon isn’t above criticism, but . . .

There was much more to that interview than the last few minutes of drones. And if you are going to go down the drone rabbit hole, there’s a much bigger discussion that needs to take place, outside whether Amazon will or won’t ever be able to use them.

Instead of responding to the bigger ideas, they went for the jugular and the jocular, playing guessing games about why 60 Minutes ran the interview, why the secretive Bezos shared the drones.

Why does knowing why Bezos shared the drones matter? Why is anyone surprised that 60 Minutes would feature Amazon in a story about Cyber Monday? What is the point of all the guessing games?

The drones may have made headlines, but the rest of the interview held the story I clung to these past few days.

1) Complaining is not a strategy

When Charlie Rose asked Bezos about worries of small book publishers and traditional retailers, and whether Amazon is ruthless in its pursuit of market share, Bezos replied:

“The internet is disrupting every media industry, Charlie. You know, people can complain about that, but complaining is not a strategy. Amazon is not happening to bookselling. The future is happening to bookselling.” (about the 9:15 mark of the interview)

He’s right. And the future isn’t just happening to booksellers. Look at how the rise of e-mail played into the decline of the U.S. Postal Service’s revenues. After years of struggling, a plan was sent to Congress for approval, to end Saturday delivery. Congress nixed the plan. A few months later, Amazon stepped in with a different plan—to add Sunday service. Via this partnership, the USPS will deliver Amazon’s packages on the one day of the week that no one else delivers them, thus increasing delivery options for Amazon customers and bringing in revenue to the USPS. A win-win.

The examples of industries sideswiped by the future is long, as is the list of industries that have risen, offering much needed innovation and efficiency.

But . . .

It’s easier to bash Bezos and Amazon than it is to look in the mirror and ask, Why didn’t my publishing house lead the charge to sell books online? Why did we focus on the chains as the future when we saw the indy stores struggling to stay afloat? Why didn’t we recognize the potential for the future?

It’s easier to hate Bezos and Amazon than it is to ask, Why didn’t my bookstore stock backlist, long-tail titles, and books from indy publishers in addition to all those big publisher frontlist titles? Why didn’t my bookstore create a model that could be tapped by indy publishers and authors, instead of requiring top co-op dollars that only the big guys could pay for prime placement?

It’s easier to vilify Bezos and Amazon than it is to ask, Why didn’t I keep spending dollars with indy stores instead of spending them at the big chains, which then caused the indys I love to die?

It’s easier to major in the minor.

Here’s the thing: No one in the publishing equation is innocent.

Bezos didn’t kill publishing. The Future didn’t kill publishing. Publishing’s inability to adapt killed publishing…. Same thing with the USPS, the music industry, and businesses in so many other sectors.

2) It’s all about fulfillment

Neither the chains or the publishers or the indy’s of yesterday thought about fulfillment the way Amazon has, which was one of the most fascinating portions of the interview. And when I talk publishers, I’m talking in terms of movies and newspapers and albums, too.

It’s popular to say content is king. I’d give joint reign to content and fulfillment instead.

Content doesn’t matter if you can’t get it out in today’s I-want-it-and-I-want-it-now on-demand climate. Amazon figured out how to do it. I’ve been in a few warehouses and I’ve never seen anything like what was shown during the interview.

The fulfillment part is another reason why the drones didn’t faze me as much. Do I question them? Yes. I immediately saw the kids in my neighborhood tagging them with Nerf bullets. But that was it. Fulfillment is what Amazon does well. It’s where I expect them to continue as innovators. So the drones? Surprised by the how, but not the why.

3) Greenlighting is changing.

For a long time the traditional publishers were the only game in town – whether the big sixish or the mid-sized or indy. Want to get something published or recorded? You went to them or did it on your own or gave up.

Amazon announced its own publishing program a while back, so it shouldn’t have been such a shock when Netflix left studios in its dust, after adding award-winning original programming to its menu. Where they were both sellers, they’re now producers, too, offering alternatives to traditional publishing outlets.

In Amazon’s case . . .

“We’re changing the greenlighting process,” said Bezos of Alpha House, an original series from Gary Trudeau, which Amazon is producing. “Instead of a few studio executives deciding what gets greenlighted . . . we’re using what some people would call crowdsourcing to help figure that out.” Yep. He went to the customers.

So if I was a publisher and/or a bookseller, how would I compete with Amazon?

I’d bring back the indy.

While Amazon offers so much, it doesn’t offer the touch of a specialized store, with employees that breathe books. There’s no one to chat with, to ask for a specific holiday book suggestion for a father who likes the military, medicine and gardening, or a sister who likes to read arts and crafts guides, and legal briefs.

The indy store reboot wouldn’t be the old school bricks and mortar store. It would exist online, cultivating very specific genres, building equally specific communities. And, it would most likely be a collaboration project—perhaps booksellers or authors or even publishers could develop a shared place online to sell those titles and grow a community. Instead of everyone trying to create their own wheel and grow a community around that wheel, thus competing for the community, they’d build one wheel together. Instead of everyone operating all for one, they’d operate one for all.

The closest example? O’Reilly Media is the only one I can think of . . . O’Reilly has been cultivating a very specific community for years, selling very specific genres of books and growing a specific audience, with an unwavering—yes, specific—focus.

When O’Reilly launched Safari Books Online, in July 2000, it offered its audience a new way to tap into books, but with the indy approach you might get in one of the old mom and pop stores. That was over ten years ago, when Amazon was just losing its baby teeth.

While there are some publishers, such as Praeger, which launched PSI a few years back, that have found ways to fulfill books and other content online, they’ve taken the institutional approach, which most book buyers can’t afford. The individual books aren’t for sale and the pricing is based on universities and other organizations making purchases. There isn’t a genre-specific indy that I can think of, other than O’Reilly, that nailed the genre in terms of options and community building – AND – in terms of price point, offering readers a model they can afford.

And, O’Reilly is collaborating with other publishers, too. It built Safari, but you’ll find books from publishers such as Microsoft and Wiley featured within Safari, too.

O’Reilly is indy in style, majoring in everything BUT the minor.

It’s an amazing model and one that Amazon doesn’t have going for it.

So…

Look to the indy. Look to collaboration/partnerships. Look to other options. Look to the future.

And, stop majoring in the minor.

Amazon and Bezos aren’t above criticism, but they aren’t the problem either. Complaining about them will get the publishing industry nowhere.

Posted in What It Takes

53 Responses to “Don’t Major in the Minor”

  1. Travis
    December 6, 2013 at 3:43 am

    One place the indy model has been happening for quite a while, in internet years anyway, is the role playing game industry. It is a tiny niche of publishing with not much money but it has been innovating in a lot of ways. The best players have been successfully using kickstarted and other crowd funding models.

    The most interesting thing going on is http://www.rpgnow.com It is a website where a game designer whose made something on open source desk top publishing software can upload his work and distribute it for free. Wizards of the Coast (the biggest publisher in the business) is selling its backlist titles from 30 years ago. It also offers POD. You can tie it into your facebook pate or twitter feed too. They also have an interesting thing called “pay what you want”. Some small publishers have offered their work for sale at a minimum price but if you want to pay more because you think it’s worth more, you can do that.

    • Callie Oettinger
      December 6, 2013 at 6:28 am

      Thanks for this comment, Travis. I wasn’t familiar with RPGNow and I’m not well-versed in the game designer world, so I’ll definitely look in that direction in the future. I’d like to see more infrastructure open source sharing. One organization might have the means to create the structure, but another might be the best with fulfillment or content. Rather than both creating the same thing, being able to pool resources, use the best of open source, would be phenomenal.

    • Nik B
      December 7, 2013 at 9:47 am

      That’s a great point. There’s an awesome little comic book shop near me called Comic Book Heaven, and they thrive off the RPG and miniatures market. I’m not a tabletop gamer, but almost every time I go there to pick up a graphic novel or special order, I see them with their big campaign maps spread across the tables, players crowded around as they play Warhammer or Battletech.

      Also, independent bookstores still have the market cornered on book tours and signings. There are several book shops in Brooklyn that are regular stops for book tours. I went to a book signing by David Mitchell at Brooklyn’s Greenlight book shop in 2010 — the store was packed elbow-to-elbow, and when Mitchell arrived he was cheered like a rock star. I waited 3+ hours on line, and when I finally got to meet Mitchell he was incredibly gracious and even signed my copy of Cloud Atlas as “Timothy Cavendish,” my favorite character. Rock star! Beat that, Amazon!

      And not to get too long-winded, but as a newspaper reporter, I see parallels with the book publishing industry. Fail to adapt and you’re done. Fail to adapt too quickly, and you’re a shadow of your former self — I’m looking at you, Gannett and McClatchy. But there are success stories too, as proven by the Wall Street Journal, NYT and non-traditional media that are thriving on the web.

      As for Bezos and his drones, there was also an interesting article in slate earlier this year about Amazon’s game plan to offer same-day delivery via innovative delivery methods and a larger network of warehouses near major urban population centers. As hated as Bezos is, you gotta give it to him for trying bold moves to claim a bigger slice of the pie.

      • Callie Oettinger
        December 10, 2013 at 6:09 am

        Thanks for this, Nik.

        A friend just brought up gaming as a way to outline a book as it requires players to think outside the box, to think through options on different levels and so on. I’m fascinated by it all, and these comments about RPG and so on have me wanting to dig in more.

        The indy bookstores in major cities do well with authors, but I’ve seen them shut the doors to others, which pushes them to alternative venues. The press for the film ANCHORMAN has been an exercise in finding alternatives to the traditional PR locations. Good lessons for those in books, music, etc.

        Totally agree r.e. parallels to newspapers. Interesting to see the syndicates AP and Reuters pushing forward, with long-time print journalists joining their ranks. These two in particular never relied on printing themselves and were already a model that worked well as changes arrived.

        Agree on Bezos, too. Whether you hate or like him, he does deserve credit for creating new, more efficient options.

    • Jimmie
      December 8, 2013 at 1:09 pm

      The other thing the role-playing game industry has done for years is offer PDFs along with their physical books. It’s common to get a *free* PDF of the book you just ordered within minutes of the order. Often, game publishers will send out the PDF after you’ve pre-ordered the book, while the physical book is still going to press.

      Aside from a few small publishers like Baen Books, no one else is doing anything like this. Amazon just opened up their “pay a few bucks more, get the PDF too” program but so long as publishers price those add-ons at 3 bucks or more, it’s going to fail.

      • Callie Oettinger
        December 10, 2013 at 6:12 am

        Jimmie,

        Thank you for sharing this example.

        Do the publishers you’ve seen do this sell the e-books, too? Or just the print, with the PDF bundled for free with it?

        Callie

  2. December 6, 2013 at 6:20 am

    For me, the big negative here is FEAR of drones littering the sky and ruining what’s left of nature. I’m happy the Amazon is thinking creatively however this sounds more like a horror film than a convenience.

    • Callie Oettinger
      December 6, 2013 at 6:33 am

      Nancy,

      I agree. Introducing drones opens up a Pandora’s box of issues. This one caught my eye: http://www.salon.com/2013/12/02/what_to_make_of_amazons_drone_plan/

      However, for those in the publishing world, much of what I read revolved around making fun of Bezos, personal attacks, and so on. If you’re going to talk about drones, go deep. If you’re going to talk about Bezos and Amazon, come up with a strategy to work with or compete with them.

      Thanks again, Nancy.

      • December 6, 2013 at 10:24 am

        What an insightful way to take the “don’t major in the minor” to a deeper understanding. If you ARE focused on a small aspect of the bigger topic the focus on what is major about that aspect. Just leave the superficial non – solution based thinking out of it!

    • Ozzy
      December 13, 2013 at 4:28 am

      I can imagine drones dropping 2kg dirty bombs…

  3. December 6, 2013 at 6:40 am

    Wow!

    Outstanding analysis, Callie.

    Very insightful and practical, complete with links for further review and understanding.

    Thanks for taking the time to walk us through this. It’ll be percolating in my head for some time.

    • Callie Oettinger
      December 6, 2013 at 6:53 am

      Thanks, Chris.

      If you have any ideas post-percolating… Please share! ;)

      Callie

  4. December 6, 2013 at 6:47 am

    I love the phrase “major in the minor” – conjures up so many metaphors, musical, philosophical and emotional.

    In periods of large social change – almost always accompanied by large technological innovation – the upheaval leaves the middle particularly bewildered. I remember when the garment industry shifted overseas, for example. (I have a relative who’s been in the business since WWII, still surviving, somehow.) Workers were displaced, but with job retraining and a social support system to get them through the rough times (!) (Food Stamps, etc.), they shifted into new employment. The well-to-do rode it out, with enough wealth not to be severely impacted. But professionals, independent and small businesses – these were (and are) impacted greatly.

    What the internet has done has shift that impact upward, to ever larger companies and industries. But the phenomenon is the same: complacency leads to complaint.

    The greatest competitors do not shy away from the “why” questions – they embrace them. After losing a game, especially after getting crushed, a great chess player, or a great coach, will take a deep breath, regain equilibrium and then very objectively and very analytically examine why. And from the ‘why’ answer comes the corrections.

    Another example: The Beatles remain vibrant and relevant because they always innovated. They challenged themselves and despite their success, never became comfortable.

    Interestingly, we tend to ‘major in the minor’ every day, in how we organize our time, where we put our energy and focus, etc. This may also explain the fascination with the drones – it’s an external expression of our fear. It’s easier to project our fear of inadequacy outward, onto something that “prevents” or “threatens” us than it is to face our weaknesses – or our strengths.

    Thanks, as always. (And now that I’ve finished revisions on my novel, Assault in Forgotten Alley, I’ll be catching up on about two weeks worth of blogposts here.)

    • Callie Oettinger
      December 6, 2013 at 6:57 am

      I always look forward to reading your comments, David. The garment industry is a great example of where we’ve seen this in the past. Industry in particular. The mills of the north moved to the south, then abroad in one example. The regions had to adapt. Many didn’t. That shift in job availability and relocation of manufacturing, as well as the innovations that eliminate the need for some jobs, while giving rise to others, isn’t new. It’s an old story, played on a loop by History. Past is prologue.

  5. December 6, 2013 at 7:05 am

    I had watched the 60 minutes piece and my jaw was hanging down in amazement of the magic of Jeff’s mind. Not so much the whole drone thing, but his approach to business. His out of the box thinking mixed the simple commonsense thinking that Amazon will eventually be replaced by the next great mousetrap. The not beating of his chest over how cutting edge Amazon is, but the acknowledgement that everything changes.
    The next day when I watched the news and heard everyone criticizing the man that is the arena, I just had to laugh at them just as I knew Bezos was.
    To everyone who is dwelling on why the delivery idea will not work, you missed the point. It wasn’t about the drones.
    en theos……..jim

    • Callie Oettinger
      December 6, 2013 at 7:17 am

      Thanks for this, Jim.

      I should have included that in the article. I’ve never heard another business leader say that he knows his business model won’t be around/on top forever, that something else will come along. Just being aware of that possibility, and thus not becoming comfortable in your current spot is huge. So many businesses became comfortable. They didn’t consider that there’d ever be another option.

      Callie

  6. December 6, 2013 at 7:07 am

    I happen to love Amazon. If you’re a history buff like me, the you’ll probably agree being able to find out-of-print books from writers you love at affordable prices is outstanding. Not so before their network of used sellers came about.

    As for the mention of drones causes a War-of-the-Worlds panic, I think people need to stop and consider the logistical implementation of such a system would be. I mean really. We can’t have daily drone crashes because every business buys one and flies it out to their customer doorstep. There are going to need to be guidelines and workable models put into place before something like that can “go live.”

    • December 6, 2013 at 7:09 am

      Please parden typos. Writing on my smartphone.

    • Callie Oettinger
      December 6, 2013 at 7:20 am

      Rita,

      I am a history buff, which is why I like Google Books, another target of publishing world complaints, too. It allows me to find books that contain information of interest and then I make my book-buying choices from there. I’ve bought dozens of books because I had the option to scan through some online, just as I might have in a bookstore – except being able to search for certain terms online is more efficient than trying to eye-ball scan in a store. Same practice, different levels of efficiency, and different levels of acceptance…

      Agree r.e. War-of-the-Worlds panic, too. It’s not going to happen unless all the kinks are worked out. Until then, there are other things to discuss/innovate/create.

      Callie

      • December 6, 2013 at 7:35 am

        Callie, I love your article. I will keep on the lookout for more of your work in future. Best!

  7. December 6, 2013 at 7:19 am

    Hi Callie,

    I agree: Focus on the bigger discussion.

    There is a TED Talk by Andreas Raptopoulos: No roads? There’s a drone for that – Andreas Raptopoulos (2013) http://www.youtube.com/watch?v=9yEl0-bCA9M which came out just before the Amazon drones hit the radar… when I lived in London, and was out running every other evening we’d be used for target practice by kids, bottles, rocks etc… we were moving targets.

    “Yes. I immediately saw the kids in my neighbourhood tagging them with Nerf bullets.” That was my first thought on the drone delivery news.

    Hope you don’t mind my sharing a little about my local bookshop – Whyte Books in Schull, West Cork, Ireland only open a year and a half and already short listed, 1 of 4, for the best bookshop in Ireland, the overall winner had been open 15+ years and the others equally as long, Whyte Books – Best Bookshop in Munster – the largest county in Ireland!

    This is an indy that is getting it right in it’s infancy, and is tapping the ‘fulfilment’ boxes left right and centre. So if you’re in the neighbourhood call in or else have a look at vignettes: http://www.youtube.com/user/WhyteBooks/videos

    Onwards and upwards! (excuse the pun)
    Jason

    • Callie Oettinger
      December 6, 2013 at 7:49 am

      WOW! Jason, thank you for your comment and for sharing the TED link. Fascinating. Truly fascinating.

      I’m partial to the “meet the horses” clip from Whyte Books – http://www.youtube.com/watch?v=HcSHcZWCmrk. Thanks for sharing it.

      Callie

  8. December 6, 2013 at 7:20 am

    Wonderful article on major in the minors…I didn’t watch the whole 60 minute interview but caught the view about large servers, distribution centers, and drones. When I saw the clip about drones I did think of the joys of having pizza delivered this way to my front lawn, and thought that would be cool. I also think that we don’t need to use drones, when we can train birds to work with us. There is an interesting video on using other species in a more cooperative way to help us (please go to TED and search for crows to see the video on what I am talking about with birds).

    What scared me for many reasons was that Amazon sells its storage computer capacities to federal government and other large private companies. It was hard to wrap my mind around my personal data being routed to federal agencies via Amazon computers. It will be interesting to see the changes in federal laws and privacy issues relating to these cross-fertilized relationships between private companies and government entities. I don’t know if having Amazon deliver USPS mail is a complete win-win situation. I use Amazon but don’t really trust them in the same way I trust Google or Apple, for example. Jeff Bezos scares me and I am not sure why.

    Was there a discussion about what Bezos intends to do with the Washington Post? Was this ever mentioned in the interview?

    • Callie Oettinger
      December 6, 2013 at 7:38 am

      Brian,

      Thank you for your comment. I’ll check out the link you shared. I have a friend who grew up on a farm and has schooled me in the communication and other practices of crows. Fascinating stuff. Intelligence abounds.

      When I heard about the CIA and Amazon working together earlier this year – http://www.informationweek.com/cloud/infrastructure-as-a-service/amazon-again-beats-ibm-for-cia-cloud-contract/d/d-id/1112211? – I had the same reaction you had, but . . . Amazon isn’t the only one doing it. Doesn’t make it ok. But, it does mean as citizens, we have to stay on top of lawmakers to protect out privacy and not be lax ourselves in understanding privacy rules/regulations – even if it just concerns our privacy settings for Facebook. It’s like driving a car. If you don’t know how to drive. Don’t go on the road. If you don’t know how the information you are sharing is being used, don’t share it – OR investigate.

      On Amazon the USPS. . . I’ve spent more time with the USPS and researching shipping options than I have with many of my family members. The USPS is in a bad place, hands tied by red tape. They’ve got to innovate. I’m in favor of them contracting out services, such as on Sunday. They could really get creative. That’s another post, though…

      On the Washington Post, go to the following link:
      http://www.cbsnews.com/news/amazons-jeff-bezos-looks-to-the-future/ To the side, there are clips that didn’t make the televised interview, including Bezos mentioning Don Graham courting him, rather than Bezos approaching the Post first. It’s a short clip, but interesting.

      Thanks again, Brian. You’ve got my head going again as I’ve typed this.

      Best,

      Callie

  9. December 6, 2013 at 7:23 am

    Enjoyed the article, however you might want to correct the word “phase” to “faze.”

    • Callie Oettinger
      December 6, 2013 at 7:50 am

      Thanks, Amy.

  10. December 6, 2013 at 7:24 am

    here is the link to the video I just mentioned, http://www.ted.com/talks/joshua_klein_on_the_intelligence_of_crows.html

    • December 6, 2013 at 7:46 am

      Yes Brian!
      A favourite in my world, and revisited it recently for a blog post. Great see another reference / context to it. Thanks

  11. Mary
    December 6, 2013 at 7:40 am

    This was a terrific piece Callie! I saw the 60 minutes interview too and have been amused by the outcry over the drones. It may be fashionable to vilify Amazon and Bezos – I’ve been guilty of it myself in the past – but now I’m an Amazon loyalist, and the fulfillment piece is a big part of the attraction for me. Bezos is simply giving the people what they want, and when you get that glimpse of the warehouse, you can’t argue that a whole lot of people want what Amazon has to offer. The idea that online communities could bring back the spirit of the independent bookstore is an interesting one. Bearing witness to the death of the brick-and-mortar bookstore in my lifetime has been painful, but I contributed to it by being an early purchaser of used books on Amazon. First the chains ate up the indies and then most of the chains themselves went down like dinosaurs. When my now 32-year-old son was in college, he worked at Border’s flagship store in Ann Arbor for several years. I remember him telling me that most people came in to hang out in the café and listen to music i.e. for the community piece of the bookstore experience but not to buy books and that it was “just a matter of time” before Borders died. There are two Barnes & Noble stores within ten miles of my home in Phoenix, but I’d rather sit in my pajamas and browse Amazon online.

    • Callie Oettinger
      December 6, 2013 at 7:56 am

      Thanks, Mary.

      While I hated seeing the indy shops go – and was never a fan of the chains – the chains did serve a purpose, in showing the options.

      The stores became community centers, which is fine. We need those. But, with libraries struggling, too, why not take the cafe/bistro model to the libraries for people who want the bricks and mortar feel of scanning through shelves, and then add a store to that?

      Often, when I hear someone complain about missing stores to browse through, I wonder why they don’t just go to the library. If all you’re doing is going for the scanning/browsing… But if you could throw a coffee shop and a store on top of that for those that want to buy… It would be a library where people can rent books, but could also buy, or just hang out.

      I wrote about this a bit ago here: http://www.stevenpressfield.com/2012/02/the-blockbuster-superlibrary-2-0/

      All goes back to collaborating, rethinking how different businesses/organizations/people can work together.

      Thanks again, Mary!

      Callie

      • Mary
        December 6, 2013 at 8:09 am

        You’re absolutely right about the public library. I patronize my library branch regularly and, despite the cut back in hours during the recession, the staff does an amazing job with limited resources. Several years ago I visited my old public library in Glendale, which is next door to Phoenix, and was surprised to find a coffee shop and small store there.

      • December 6, 2013 at 8:25 am

        This is exactly what the downtown branch of the library (Allen County Public Library) in my hometown did. They remodeled several branches, and the downtown one is HUGE, complete with a Dunkin’ Donuts coffeeshop, where you can not only get a coffee, you can browse the extra stock the library has on sale. When I was back in my hometown for a year, that branch was a real oasis.

        • Callie Oettinger
          December 6, 2013 at 8:46 am

          Thanks for sharing this, Stacy.

          Is this the right link to it? http://www.acpl.lib.in.us/ Interested in learning more.

          Callie

          • December 6, 2013 at 9:42 am

            Yep, that’s it, Callie! They also offer ebooks and e-audiobooks, and the checkout works the same as if you’re checking out a print copy–no one else can check out the book while you have it. And because you can take your coffee into the actual library and find a cozy spot, it’s a lot like browsing in a bookstore. Plus, they make it super-easy for patrons in getting and returning print books, DVDs, etc. Pick up/return to any location, regardless of where the item is stored.

            I think they’re a pretty good example of how libraries can stay robust if they’re willing to keep up with the times and make their branches welcoming.

  12. December 6, 2013 at 8:09 am

    I like good bricks and mortar indie bookstores, though. And bricks and mortar libraries. Our lives don’t have to be 100% online, do they?
    We must also, as a society, begin grappling with the question, what will we do when humans have been replaced by machines, such as drones? I think that some of the negative reaction isn’t simply people being Luddites. There are legitimate humanistic concerns. (I’m a fan of Wendell Barry.)
    As for drones not being the real story, I think the word “drone” causes a deep, visceral reaction in many, so it is no wonder there was a reaction.
    The garment manufacturing discussion….many regions had to adapt and didn’t…..the support system of Food Stamps, etc? ????????Look at the tragedy of Detroit and some of our other cities, abandoned and filled with poverty and hopelessness. These shifts in technology, as well as other factors, have caused tremendous dislocation, unemployment and suffering. These regions and people should not be dismissed simply because they failed to adapt. It is more complicated than that. (And I like Bezos, am no fan of traditional publishing….but I am wary of tremendous power and wealth amassed by one person or company that then affects so many lives.)

    • Callie Oettinger
      December 6, 2013 at 8:28 am

      Valorie,

      You’re right. Thank you for everything in your comment.

      Our lives don’t have to be entirely online. But the bookstores and the libraries of yesterday have to find a different model to exist today – and that will link to the online world.

      On drones. I agree that there are great concerns with the use of drones – as well as great innovative possibilities, too. I took issue with those that made fun of Bezos instead of tackling the real issues related to the pros/cons of using drones. As I wrote in a comment above, if you’re going to talk about drones, go deep and really talk about it. Don’t use it as a way to pile onto a company/person you dislike.

      On the garment industry discussion/Detroit. Yes. It is a complicated discussion. None of those people should be left behind. You’re right. But this has happened over and over throughout history – and it doesn’t happen overnight. I don’t know what the answers are – what could have been implemented proactively in places such as Detroit as one example – but I do know that enough people in office saw it on the horizon. This isn’t my area of expertise, but I’ve always assumed it was one for elected officials. This was on their plate well in advance.

      On Amazon, yes… I’m wary of one company having such a big slice, too, but… The complaining won’t change that. Takes action.

      Thanks again for this, Valorie. All good points. All got me thinking, rethinking, and wondering about the answers. There are so many I wish I had myself.

      Best,

      Callie

  13. December 6, 2013 at 8:45 am

    Thank you for a great article!

    This reactive mode of thinking is typical for most companies/industries, even here in the highly competitive Silicon Valley tech world. People react to game changers (e.g. Amazon, Netflix, Apple, Google) by either complaining about issues with their new ideas or by following their methods, but are unable to come up with their own innovations. Some who are quick to adapt latest trends will remain successful, but many will become obsolete like Gateway, Kodak, and Motorola.

    What you describe with USPS is a perfect example. USPS had the standard reaction to financial troubles – downsize operations and likely layoffs. Amazon responded with innovation, instead of focusing on the negatives Bezos saw opportunity.

    This is the trouble with many companies – they respond to shifting shareholder expectations/ markets with short-term strategies that may result in brief financial gains, but cause havoc later (cutting costs, buying competitors, etc). What these companies lack and what Amazon and Netflix have is vision (i.e. long-term strategy). This is why most mergers and acquisitions fail. We’ll have to see how Penguin Random House fares.

    I love Amazon disrupting the stagnated publishing field with its gatekeepers. I’m curious whether you think that will result in lowering overall publishing quality or in promoting better and varied writing? Will great literary voices disappear if they cannot appeal to the masses?

    • Callie Oettinger
      December 6, 2013 at 9:15 am

      Val,

      Thank you for your comments.

      Your questions reminded me of a Q&A Tim O’Reilly did with WIRED magazine (http://www.wired.com/business/2012/12/mf-tim-oreilly-qa/all/):

      Wired: You’re a publisher and big reader as well as a technologist. What is the future for books?

      O’Reilly: Well, what kind of book do you mean? Because there are many, many things that were put into codices that have no particular reason to be books. Things like paper maps and atlases are just gone. Online dictionaries and online encyclopedias have killed printed dictionaries and encyclopedias. I collect how-to books of various kinds just because I want to have them. And certainly if there were a major disaster, a book could be a useful thing to have. But I don’t really give a shit if literary novels go away. They’re an elitist pursuit. And they’re relatively recent. The most popular author in the 1850s in the US wasn’t Herman Melville writing Moby-Dick, you know, or Nathaniel Hawthorne writing The House of the Seven Gables. It was Henry Wadsworth Longfellow writing long narrative poems that were meant to be read aloud. So the novel as we know it today is only a 200-year-old construct. And now we’re getting new forms of entertainment, new forms of popular culture.

      He got a lot of crap for saying what he did about not “giving a shit.” His comment was given context via a post by Porter Anderson (Tim O’Reilly’s Context for the Comment):

      “If anyone saw the session I did on Charlie Rose, you will have some context for this remark (which was part of a larger discussion, excerpted for maximum impact, as I should have expected…). Ken Auletta and Jonathan Safran were hand-wringing to the tune of ‘who will pay for the kind of things we do if the big publishers go away.’ Jane Friedman and I were responding: ‘If people want what you do, you’ll find a way to get paid. But no one owes you continuation of the current players and business model.’ And I was pointing out that popular art forms come and go – classical music was once pop (Franz Liszt elicited reactions akin to those to the Beatles), and that the literary forms of today might one day be less important.”

      That’s my answer to your question. We’re going to see new and better, and we’re going to see old styles go away.

      For authors, they’re going to have to connect with their readers. It takes a lot of work, but… The beauty is that they do have the ability to get their work into the hands of others unlike any other time in history.

      And, talking history… This isn’t a new model. The Star Spangled Banner was self-published and shared via word of mouth before it became the U.S. national anthem. Tom Paine and others were self-publishing and sharing their works by hand hundreds of years ago. The difference today is that that pamphlet can reach far beyond the hand Paine may have placed it in years ago. Self publishing isn’t new. Word of mouth sharing isn’t new. The wavering popularity of different genres isn’t new. It’s how far and how immediate we can share them that’s new. A good thing, no matter where we go next.

      • December 6, 2013 at 6:43 pm

        Callie, thanks so much for this additional insight!
        I haven’t come across this interview with O’Reilly and he certainly makes some interesting points. I do hope that he is wrong about novels going away or that we create new forms for inspiring others and fostering abstract thinking or return to old forms such as epic poems. I would hate for the simply informative (e.g. how-to) books to take over everything. Instructive literature would turn us into robots, good at fixing specific problems but with neither feelings nor ability to think outside the box.

        I like your point about word of mouth and The Star Spangled Banner. I haven’t thought about self-publishing in those terms, but that is absolutely true! If something is great it will find a way to reach millions no matter how it is published or shared. I suppose even The Iliad and The Odyssey are self-published works (or post-mortem self-published)…

        Val

  14. December 6, 2013 at 9:00 am

    And, the libraries and the bookstores ARE finding a different model, I think at this stage they don’t need to be called out or reminded for not doing so. They’ve been working very hard at it, and often for very little money. Sadly, some may not survive, but if they don’t it may not necessarily be their fault or for lack of trying to be innovative.
    Complaining about Amazon…..some people are expressing opinions and speaking up, they are not complaining. So that is, in my view, taking action, not complaining. “We can have anything we want on this earth any time we want……” …at the cost of having drones invading our space, nature…..lively and much needed debate about Amazon’s vision and business practices is not complaining…..
    My feeling about the 60 minutes piece is….let’s not major in the minor….publishing wasn’t the big story in that piece. Most of the viewers could probably care less about that, and may in fact be quite alarmed by the piece….I think Charlie Rose saw that which is why he asked the questions he did.

    • Callie Oettinger
      December 6, 2013 at 9:31 am

      Valorie,

      B&N is dying. There are other stores that are trying. Libraries are struggling. Discussion is a great way to bring differently-minded people together to find other options. If we don’t discuss it, then it gets ignored. I can understand libraries and booksellers being tired of hearing/reading about this topic, but it isn’t out of hate that it’s being discussed – but out of concern and hope to see innovations occur.

      Opinions . . . THE MILLIONS published a great piece not long ago, titled “Particular Ways of Being Wrong.” http://www.themillions.com/2013/11/particular-ways-of-being-wrong.html There’s a lot to the article, but one piece is about reviewers who review a work by trashing the author. So it isn’t really a review of the work in the end. It’s more a gossip column. That article came to mind as I read other articles about Bezos/Amazon. Review the work. Making fun of the creator’s laugh, as one example, isn’t an opinion. It’s bullying.

      On the interview . . . Much of my world revolves around publishing and sharing books and films and other types of work. That’s the lens through which I viewed the interview. Your comments have made me realize that it isn’t how others have seen it. But for those in publishing… They did go minor.

      Callie

    • December 6, 2013 at 10:22 am

      I think it’s a mix. Amazon has been innovative for customers, but it doesn’t seem to play well with others in the business sphere. I was personally turned off by the taking scripts to customers thing–it strikes me as a dumb idea that will eventually backfire. And their contracts for writers aren’t great–not the least of which because you can’t negotiate.

      But Amazon has been around quite a while, and I think publishers and bookstores and libraries have had plenty of time to adapt and try new things. Instead, I still see a lot of handwringing about how horrible Amazon is. I think it has as much power as we give it. That may sound Pollyannish, but ultimately, that’s the bottom line, I think.

      • December 6, 2013 at 10:23 am

        Sorry for the grammar errors!

      • Callie Oettinger
        December 6, 2013 at 11:55 am

        Stacy,

        It’s definietly a mix, but to compete, it’s going to require a narrow focus.

        I just read about Rolling Stone’s plans to publish a country edition – http://adage.com/article/media/rolling-stone-planning-website-cover-country-music/245551/ – which got me back to the indy approach.

        There are tons of magazines and sites covering all genres of music – as there were with bookstores featuring books. But by specializing in a specific topic… Less competition. Same could be said of newspapers. Once they went online, there was so much duplication. Everyone covered the same world news, popular culture events, and so on. The local approach is the one that doesn’t offer as many choices for readers. Why not go that route across the board?

        Your spot on with “I think it has as much power as we give it.” Publishers don’t have to provide their goods to Amazon for sale. But… They do. They feed it.

  15. December 6, 2013 at 11:37 am

    Callie, love this analysis. I think the indie bookstores can thrive if they make their bookstore an experience. Loyalty programs, live events, coffee shops, and great customer service can set you apart from the rest.

    I also think selling used books is a very smart move as well–there is a store here in Nashville which is THRIVING by allowing customers to trade in books for store credit.

    • Callie Oettinger
      December 10, 2013 at 6:19 am

      Jim,

      I love used bookstores.

      I love history, too, and there’s one store – Edward McKay – near Ft. Bragg, that is often a great place to find out of print history books. The large active and retired military community, which is a great reader of history, seems to feed the history section for the store. It’s like digging for buried treasure.

      Callie

  16. December 6, 2013 at 12:13 pm

    I took the announcement about the drones in a completely different way. I believe Jeff Bezos was playing with us. He was throwing us onlookers a bone while his company is busy developing other ideas and ways to innovate. He wanted the media to catch this outlier and run with it. Very clever, really. Of course, drones could be in our future as a means of delivery, but that is not why he let 60 minutes air the video. Bezos was sending us a far deeper message, that nothing we take for granted today in the way of reading, publishing, product promotion and delivery, will be the same in the future. Those of us who dig in our heels will be left in the dust.

    • Callie Oettinger
      December 10, 2013 at 6:22 am

      Rebecca,

      Thank you for sharing your takeaway.

      No questions about this:

      “Those of us who dig in our heels will be left in the dust.”

      True.

      Callie

  17. December 7, 2013 at 9:17 am

    I loved the Jeff Bezos quote that “Complaining is not a strategy” Having been in publishing a long time, I can say that’s been the only strategy I’ve seen from the Big 6 and even from many Indie bookstores in the past 3 years. Now I’m self publishing all my books, I’m loving the experience and the dollars! But I see all this money sitting on the table — Indie authors wanting to get into print, into bookstores, but very, very few publishers are willing to try new deals like print only. And Indie bookstores sometimes turn up their nose at genre fiction that sells really, really well. Myself and other Indie Authors are selling millions and millions of ebooks but most Industry mags still try to pretend this part of the industry doesn’t exist. I applaud the pubs/agents/bookstores who are starting to think outside of the box and are willing to transition to a new era of book selling. Because it is a new world and you can’t turn back the clock just by complaining louder! Great blog post on the subject! Thanks!

    • Callie Oettinger
      December 10, 2013 at 6:36 am

      Thanks for your comments, Barbara.

      Agree with all. It’s amazing to see the changes taking place.

      What’s crazy is that if we could turn back the clock on Amazon, we’d see that where we’re at now isn’t really a new world.

      I first heard a publisher critique Amazon’s pricing 16 years ago. I remember the moment as if it was yesterday. That Charlie Rose brought up Amazon’s pricing in his interview with Bezos, and that others continue to bring it up, is a sign that they haven’t been paying attention. This isn’t new. It’s almost two decades old. To be making the same critique so many years later… Amazon made that move a long time ago.

      Callie

  18. December 7, 2013 at 1:11 pm

    I keep thinking of those monks in the scriptorium and what they thought about that newfangled Gutenberg press…”that’ll never catch on Brother Thomas!” As long as there has been recorded history, there has been innovation. It’s as human as breathing and we are the better for it. Lest we forget, innovation brought us antibiotics as well as unmanned spy planes and snooper technology. Would we really want to give up the one, to prevent the other?

    • Callie Oettinger
      December 10, 2013 at 6:38 am

      You’re right, Tesia.

      A good thing those monks didn’t give up on Gutenberg!

      Always a mixed bag.

      Callie

  19. Basilis
    December 8, 2013 at 2:00 am

    Great work, Callie!