Pride and Prejudice - The STORY GRID edition - Annotated by SHAWN COYNE

What It Takes

What It Takes

Another Airline, A Different Story

By Callie Oettinger
Published: April 14, 2017

I flew on Alaska AirlinesĀ this week.

Before the flight took off, I witnessed a first.

The pilot joined the passengers at the gate to announceĀ a flight delay.

No microphone. No airline staff at his side. Just him. His voice. His proactive communication.
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